Illustrative example
An open defect and a customer request.
Sources: Issues, Product
Product & Engineering · Work lens
The request that has not shipped, beside the account that asked.
You will see defects, traces, and customer impact only when they are linked. Impact that is not linked is shown as not linked.
Your responsibility shapes the view.
Same workspace. Scoped access.
This is a work lens, not a separate product. Access follows membership and responsibility.
Historical recall does not grant authority. Scoped access and explicit approval still apply.
Capability availability varies by tenant, host, and profile. Marketing describes design intent unless a page states verified evidence.